Incom Systems are adept in maintaining/servicing/installation many types of electronic communication and security systems. Our nationwide service and support network is well established and all our engineering staff have instant access to a comprehensive range of service parts either held by themselves, from our head office or direct from the manufacturer. At our head office we have our fully equipped in house repair centre allowing the diagnosis of all faults down to component level ensuring cost effective repairs for our customers.

From the simplest of door entry systems through to the most complex of telephone systems our highly qualified installation teams ensure all our customers expectations and specifications are met. A member of our project management team is allocated to all installations at the point of initial enquiry and see’s the works through to satisfactory hand over to the customer.

All the members of our engineering team are qualified to a minimum standard of City and Guilds, are all manufacturer certified and also receive regular internal refresher training. They also receive regular health and safety training/updates. Every member of staff employed by Incom Systems has a comprehensive Police PNC check completed before their offer of employment can be accepted. They are easily recognisable by their corporate uniform and decaled vehicles and all carry their unique photograph id cards. Due to the fact our engineers travel all over the country we have instigated a comprehensive tracking system allowing us to pinpoint the location of all staff and ensuring our lone workers are safe and secure at work.

Incom Systems customer care centre offers a comprehensive fault reporting service and technical helpdesk. From the initial call from our customer through to its completion all enquiries are tracked by the issuing of a unique Service Record Number. For all enquiries resulting in the need for an engineers visit an appointment for a mutual convenient time and date is arranged with the customer and our internal monitoring systems and customers KPI’S ensure this is met. This service is available to both contract and non contract customers.