Help Us to Help You ...

We appreciate the fact that there is always room for improvement, therefore by listening to our customers we are able to ultimately improve our services.
By completing this online questionnaire, you will be helping us to help you.
Please answer the questions about your most recent call to Incom Systems.
Thanks you for your time.

Section One : Customer Care      
1. Was your call answered promptly? 2. Did you reach the correct department?
3. If unaware of the correct department, were you given help and advice to identify the appropriate department? 4. How satisfied were you overall by the way your call was handled initially?

Section Two : Reporting Your Fault		      
1. Were you greeted in a professional manner? 2. Was the recording of the information given taken efficiently and promptly?
3. Were you offered technical support and if so, how helpful was this? 4. How satisfied were you with the appointment arranged?

Section Three : Engineer`s Visit 		     
1. Was our engineer in uniform? 2. Did the engineer discuss the reason for his/her visit?
3. If there was a problem, did he/she rectify it promptly? 4. If the visit was not completed, were you informed of the reason why?
5. On completion was the appropriate paperwork presented for your perusal? 6. Overall how satisfied were you with our service?

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